Shipping policy

Article 5: Processing and delivery

5.1. After the Client has placed an order on a business day (Monday-Friday), TOTI initiates the processing of the order, which takes 3 business days, as far as the products are in stock. Processing time of an order can be extended during peak periods (e.g., sales, promotions, holidays), yet TOTI will inform the Client about this before placing the order. Orders placed on Saturdays, Sundays or holidays will be processed on the next Tuesday or Friday.

5.2. After processing has been finished, the products shall be shipped and delivered to the address provided by the Client. Related delivery and transport costs shall be charged to the Client. The delivery address cannot be altered once the order has been confirmed.

5.3. If the delivery address provided by the Client is inaccurate or in the event of impossibility to deliver for reasons that cannot be ascribed to TOTI, all charges and costs resulting from this will be borne by the Client.

5.4. Orders are delivered to the courier service chosen by the Client on Tuesdays and Fridays.

5.5. Standard delivery takes 3 to 7 business days from the moment the order has been shipped by TOTI. TOTI is not responsible or liable for any delay in the delivery process due to the execution by the courier service chosen by the client. Upon delivery, signature confirmation is required.

5.6. In case the Client orders multiple products in one order, it is possible that TOTI delivers those products in different stages because of reasons of logistics and/or stock availability. If this is the case, TOTI informs the Client prior to delivery. No additional shipping costs will be charged to the Client.

5.7. Orders shipping outside of the EU may be subject to customs duties and taxes, which must be paid directly by the recipient before or upon delivery. If TOTI receives an invoice for import duties from the courier service, which is the client's responsibility, TOTI will forward it to the client, and it is their responsibility to pay it. TOTI is never responsible for paying import duties for customer orders.